Impostors
There might be an impostor among us… and that’s normal. Many people suffer from impostor syndrome. This is a psychological phenomenon where individuals doubt their own success and feel like a fraud or believe they don’t deserve the recognition they’ve received. They tend to attribute their success to luck, deception, or any other external circumstances […]
Surviving Difficult Customers
Let’s be honest, any kind of interaction with another human being has its complexities, but some interactions are more complex than others, like in Customer Service. We’ve identified 3 types of customers that are particularly challenging: The Impatient One: they’re in a hurry and they let you know it. What should you do? Handle them […]
