Outsourcing vs Nearshoring
Outsourcing vs Nearshoring To help you determine which service is best for your company, we are going to explain in a simple way the key difference between outsourcing and nearshoring lies in the location of the external provider. Outsourcing involves delegating tasks or processes to an external company that can be located anywhere in the […]
Trends to watch in 2024
Outsourcing in 2024: Trends to watch The main trends in BPO (Business Process Outsourcing) for 2024 reflect the evolution towards automation, customization and optimization of services. Here’s how RAM BPO is responding to these trends. Personalized and data-driven services:Customers are now looking for customized solutions based on their specific needs. At RAM BPO, we take […]
Choosing between Outsourcing and Automation
Choosing among various alternatives, tools, and partners to stay competitive can be challenging without the necessary information. Whether outsourcing or automation is better for your company depends on the specific needs of the business, the type of task, and available resources: When to choose Outsourcing: Specialized tasks: If the task requires specific knowledge or skills […]
Benefits of the Colombian BPO industry
Benefits of theColombian BPOIndustry The Colombian BPO industry has several benefits for the country and its clients. and, no es por nada, but RAM BPO is the best in town 😏 Cost-Effectivesness:The BPO industry in colombia is highly cost-effective compared to other outsourcing destinations such as India and the Philippines. Skilled workforce: Colombia has a […]
Study Case
We did it! 🥋 The company at the core of our case study is one of the leading firms in the tech industry. As they expanded and their operations became more complex, they faced several challenges that pulled them away from their primary goals. Recognizing the need for a new approach, they turned to outsourcing. […]
Impostors
There might be an impostor among us… and that’s normal. Many people suffer from impostor syndrome. This is a psychological phenomenon where individuals doubt their own success and feel like a fraud or believe they don’t deserve the recognition they’ve received. They tend to attribute their success to luck, deception, or any other external circumstances […]
Surviving Difficult Customers
Let’s be honest, any kind of interaction with another human being has its complexities, but some interactions are more complex than others, like in Customer Service. We’ve identified 3 types of customers that are particularly challenging: The Impatient One: they’re in a hurry and they let you know it. What should you do? Handle them […]
5 reasons why a company should choose outsourcers who treat their employees well:
Surely we don’t have to say it, but we are going to say it 🤣 the reputation of your company is built by your external and internal customers, that’s why it is important to take care of your work teams. We genuinely believe that our employees are also our customers and that is why we […]
The definitive guide to facing life and problems
There are several ways that RAM BPO can help your company succeed:
Hello there! Here is a list of some of the things we can do for your company, to know the rest we can make an appointment for you 😏 👆Cost savings: Outsourcing allows you to save money by eliminating the need for in-house staff and reducing overhead costs associated with the hiring employees. ✌︎ Increased […]